Returns & Exchanges

At Runnerz.pk, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 7-day return and exchange policy for all unworn and original-condition items. Whether the fit isn't right or you've changed your mind, our team is here to ensure a smooth transition to your perfect pair.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via WhatsApp or email within 7 days of delivery with your order number and photos of the product.

• 2.
  Quality Inspection

  Ensure the items are in their original packaging, with all tags attached and no signs of outdoor wear or damage.

• 3.
  Ship the Item Back

  Once approved, pack the item securely and ship it to our designated warehouse address using a traceable courier service.

• 4.
  Refund or Exchange Processing

  After we receive and inspect the return, we will process your exchange shipment or issue a refund via bank transfer within 3-5 business days.