Frequently Asked Questions
Everything you need to know about shopping with Runnerz.pk
What are your delivery charges and estimated shipping times?
We offer nationwide shipping across Pakistan. Standard delivery takes 3-5 business days, and shipping fees are calculated at checkout based on your location and package weight.
What payment methods do you accept?
Runnerz.pk supports various payment options including Cash on Delivery (COD), Bank Transfers, and secure Credit/Debit card payments.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for unused items in their original packaging. Please ensure the tags are intact to qualify for a full refund or replacement.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our carrier's website to monitor your shipment's progress.
Are the products on Runnerz.pk authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors or manufacturers.
Can I cancel my order after it has been placed?
Orders can be canceled within 12 hours of placement, provided they have not yet been processed for shipping. Please contact our customer support team immediately for cancellations.